Lane Becker

Strategist
18F (A division of the US Gov)

I've been hanging out on the Web pretty much since it started, from my work-study job setting up websites for the University of Texas at Austin in 1994 to my first (sadly failed) startup in 1999, and on to more successful ventures: co-founding Adaptive Path in 2001, one of the world's first user experience design firms, and Get Satisfaction in 2007, an online customer service community platform.

At Adaptive Path, I ran the consulting practice as well as the New Ventures program, which aided early-stage startups with product development in exchange for equity. The program saw several successful exits and also developed Measure Map, a blog analytics tool acquired by Google in 2005 and incorporated into Google Analytics. Get Satisfaction is currently used by over 75,000 companies and has taken over $20 million in investment.

In 2012, along with one of my Get Satisfaction co-founders, Thor Muller, I wrote “Get Lucky: How to Put Planned Serendipity to Work,” a New York Times bestselling business book about harnessing serendipity as a business practice. Since the beginning of 2014 I've been working as Director of Products & Startups at Code for America, a non-profit that helps residents and governments harness technology to solve community problems.

I love, in no particular order: kayaks, cocktails, thick works of nonfiction, pool parties, scenic overpasses, modern neuroscience, porches (front, side, and back), paper airplanes, public parks, mass transit, and hula hoops.

Specialties: Product development and product management; partnerships and business development; market strategy; user experience research, strategy, and design; investment fundraising; patience; disasters, both creation and recovery.