Frequently asked questions
What people ask us before getting started: modules, event formats, artificial intelligence, onsite service and badges.
01Platform
Platform
Can I use just some modules rather than the whole platform?
Yes. Eventscase is modular, so you can hire and use only the components you need (for example registration, event website, mobile app, networking or check-in) without adopting the full suite. This lets you integrate Eventscase with the tools you already use and scale up by adding modules later.
Can I use registration without the other modules?
Yes. Registration works on its own, and you can add a website, app or networking later without rebuilding anything.
How long does it take to open registration?
Once the content is ready, a standard registration goes live in a few days. Complex forms with several attendee profiles take a little longer.
Can I take payments in several currencies?
Yes, through the payment gateways you already use. Invoices are issued with the billing details of each attendee or their company.
What happens with registration on the day of the event?
The same registration feeds check-in and badge printing. If you hire our onsite service, our team runs it with you.
Does it work for in-person, virtual and hybrid events?
Yes. The platform covers all three formats, with specific features for each: badges and check-in for in-person events, streaming and virtual rooms for online events, and unified audience and content management for hybrid events.
02Artificial intelligence
Artificial intelligence
Does the AI replace a traditional chatbot?
An AI-based assistant goes beyond a classic decision-tree chatbot: it understands natural language and gives contextual answers instead of following predefined flows.
How is the event’s AI trained?
With the event information plus additional documents such as PDF, DOC or plain text; training is simplified and automated. New information can be uploaded during the event with last-minute changes, and the system applies that new knowledge automatically.
Why choose a team that specialises in events for your technology development?
Our experience in the events industry helps us understand your needs better and build more effective solutions. We know the specific challenges, the critical deadlines and what attendees expect, so we can develop solutions that actually work in an event setting.
How do I get started if I need a custom solution?
We start with a meeting to look at your goals, your specific needs and the context of your event. Our team combines its events experience with its technical knowledge to propose the most suitable solution.
What kind of custom solutions do you develop?
We develop all kinds of digital solutions built specifically for events: custom websites, mobile apps, data management systems, AI integrations, interactive experiences and any other technology solution your event needs.
03Onsite service
Onsite service
Do you only provide software, or hardware and staff too?
Eventscase isn’t just software: we also provide onsite services, which usually include hardware (badge printers, self-service kiosks, readers and scanners) and support staff on the day of the event.
Does check-in work if the internet goes down?
Yes, it can work offline, precisely to avoid problems with poor coverage and slow connections. In fact, the new Check-in App was built from an “offline first” perspective.
Can you handle different types of badges?
Yes. The platform lets you customise badges for different attendee profiles (speakers, press, VIP, staff, visitors), with configurable badge designs and access control via QR or other codes.
Want to see how Eventscase fits your next event?
We help you identify which platform modules, AI applications and onsite services you need to run it with more control.
Let’s talk about your event